Refund & Cancellation Policy

Last updated: 22 October 2026

This Refund & Cancellation Policy applies to subscriptions to the Vita Wellness cloud service (the “Service”) purchased on vitawellness.space. It forms part of our Terms of Service.

1. Cancelling your subscription

You can cancel your subscription at any time in your account.
After you cancel, your subscription will not renew. You keep full access until the end of the billing period you have already paid for.
Cancelling does not by itself trigger a refund. If you want a refund, follow the steps in section 4.
If you cannot access your account, email support@vitawellness.space and we will cancel the subscription for you.

2. When you can get a refund

First purchase — 14-day refund
If you are subscribing for the first time, you can request a full refund within 14 days of your initial payment, for either a monthly or a yearly plan.

Yearly renewals — 14-day refund
If your yearly subscription renews automatically and you did not intend to continue, you can request a full refund within 14 days of the renewal charge.

Monthly renewals
Monthly renewal payments are not refundable. You can cancel at any time to stop future charges.

Upgrades from Lite to Pro
If you request a refund within 14 days of an upgrade, we will refund the amount charged for the upgrade and return your account to the Lite plan.

Technical problems
If the Service does not work with a device that we list as supported and our support team cannot resolve the issue, we will refund the most recent payment, regardless of the 14-day period.

Duplicate or incorrect charges
If you were charged twice or charged an incorrect amount, we will refund the excess in full.

3. When refunds are not available

Except where required by law, we do not provide refunds:

after the 14-day periods described above;
for monthly renewal payments;
for partially used billing periods after cancellation;
where an account has been suspended or terminated for breach of our Terms of Service.

4. How to request a refund

Email support@vitawellness.space from the address linked to your account and include:

the email address of your account;
the date of the payment and, if available, the order or transaction number;
a short reason for the request (optional, but it helps us improve the Service).

We will reply within 2 business days. Once approved, the refund is issued to the original payment method. Depending on your bank or card issuer, it may take 5–10 business days for the funds to appear in your account.

When a refund is issued, the related subscription is cancelled and access to the paid plan ends.

5. Your statutory rights

If you are a consumer in the European Union, the United Kingdom or another country with mandatory consumer protection rules, you may have additional rights, including a statutory right of withdrawal. Nothing in this policy limits those rights. Our 14-day refund for first purchases applies even after you start using the Service.

6. Payment provider

Payments may be processed by a third-party payment provider acting as merchant of record. In that case, the refund is issued by the payment provider on our instruction and may appear on your statement under the provider’s name.

7. Chargebacks

If you have a problem with a charge, please contact us first at support@vitawellness.space. We can usually resolve it faster than a chargeback through your bank.

8. Contact

Vita Wellness
Email: support@vitawellness.space
Website: vitawellness.space